Help & support

Open the app’s Settings and expand the account row at the top. Choose Sign in or Create account. With email signup, open the confirmation email to finish setting up your account.

Continue with Google is available on the website and installed web app. In the native app, use email sign-in. If you normally use Google, continue with the same Google account.

1. In Settings, expand the account row and choose Forgot password?.
2. Enter your account email and choose Send reset link.
3. Open the newest email, follow its link, and choose a new password on the reset screen.

An expired or already-used link needs a fresh request. For Google sign-in, you can simply choose Continue with Google; your Google password is managed by Google.

Check your address, spam, and junk folders. Account emails come from noreply@muratodesu.com. Allow a few minutes before requesting another; repeated requests may be limited. Use the most recent message.

For privacy, the reset form shows the same confirmation whether an email is registered or not. If you still need help, contact support below. Never send your password, API key, or a confirmation/reset link.

Sign in to the same account on your devices to sync supported study data. You can also export a backup from Settings’ data-management controls. Signing out does not delete your local study copy.

Before clearing browser data, uninstalling, or changing devices, make sure your progress has synced or you have a backup. Offline changes need a connection before they can sync.

Open Settings → your signed-in email/account row → Delete account, then confirm. This removes the account and its synced data. Export a backup first if you want to keep your progress.

Other devices and the extension can still have local copies; clear their site or extension data separately. See the privacy policy’s retention and deletion section for details, or contact us if you cannot access your account.

After the app has loaded and cached its files, built-in vocabulary and many study activities work offline. AI features, new articles, account sign-in, and cloud sync need a network connection. Device voices and cached audio availability depend on your device and settings.